Privacy Policy

1. Introduction

Visit Mauritius Paradise is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including airport transfers, sightseeing tours, car rental, and related transportation services.

We process personal data in accordance with the General Data Protection Regulation (GDPR), the Mauritius Data Protection Act 2017, and other applicable data protection laws. By using our services, you consent to the data practices described in this policy.

2. Data Controller

The data controller responsible for your personal data is:

3. Information We Collect

3.1 Information You Provide

When you book our services or contact us, we may collect:

• Identity Data: First name, last name, title
• Contact Data: Email address, phone number, billing/delivery address
• Booking Data: Travel dates, pick-up/drop-off locations, flight details, special requests
• Payment Data: Credit/debit card details (processed securely by our payment provider)
• Communication Data: Your inquiries, feedback, and correspondence with us

3.2 Automatically Collected Information

When you visit our website, we automatically collect:

• Technical Data: IP address, browser type and version, device type, operating system
• Usage Data: Pages visited, time spent on pages, click patterns, referring website
• Location Data: General geographic location based on IP address
• Cookie Data: Information collected through cookies and similar technologies

See our Cookie Policy for more details.

4. How We Use Your Information

We use your personal data for the following purposes:

4.1 Service Delivery (Contractual Necessity)

• Process and manage your bookings
• Arrange transportation services
• Communicate booking confirmations and updates
• Handle payments and refunds
• Provide customer support

4.2 Legitimate Interests

• Improve our services and website functionality
• Analyze usage patterns and trends
• Prevent fraud and ensure security
• Send service-related communications

4.3 With Your Consent

• Send marketing communications and special offers
• Use non-essential cookies for analytics and personalization
• Share your information with third-party partners for marketing

5. Data Sharing and Disclosure

We may share your personal data with:

• Service Providers: Drivers, tour guides, and transportation partners who need your details to provide services
• Payment Processors: Secure third-party payment providers to process transactions
• Analytics Providers: Google Analytics to understand website usage (with anonymized data)
• Legal Authorities: When required by law or to protect our legal rights
• Business Transfers: In connection with any merger, acquisition, or sale of assets

We do not sell your personal data to third parties.

6. International Data Transfers

Your personal data may be transferred to and processed in countries outside your country of residence, including Mauritius and countries where our service providers operate. We ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Data processing agreements with our service providers
• Compliance with applicable data protection regulations

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

• Booking Data: 7 years from the date of service (for legal and accounting purposes)
• Marketing Preferences: Until you withdraw consent or opt out
• Website Analytics: 26 months
• Communication Records: 3 years from last contact

8. Your Rights (GDPR)

Under GDPR and applicable data protection laws, you have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests or for marketing
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
• Right to Lodge a Complaint: File a complaint with a supervisory authority

To exercise any of these rights, please contact us at contact@visitmauritiusparadise.com. We will respond within 30 days.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• SSL/TLS encryption for data transmission
• Secure payment processing through PCI-DSS compliant providers
• Regular security assessments and updates
• Access controls and employee training
• Secure data storage and backup procedures

10. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: